Shipping and Returns policy
For all orders, with the exception of small jars of honey, we will contact you to arrange delivery or collection and to confirm delivery charges. Orders are not finalized until payment is made in full, either via bank transfer, cheque or cash. If you choose to pick up your products, payment must have cleared.
Bee and equipment orders
- We cannot offer a refund once bees have been ordered.
- Orders are not finalized until payment is made in full.
- No cheque payments are accepted if you choose to pick up your products CASH ONLY.
We have spent time and resources to ensure you get your bees. Any and all issues with the bees must be addressed with Easybee Products when the bees are picked up or at the time they are delivered. It is the buyer’s responsibility to inspect and find such issues at the time of pick up or delivery.
Should Easybee Products be unable to provide you with your bees we will refund your money in full, or credit you to the same order next year at no additional cost even if the price changes. This credit applies only to the following year and not further into the future. Refunds will not be issued if you cause Easybee Products to be unable to provide you with your bees for any reason.
Should a buyer fail to pick up or take delivery of their bees there will be no refund. Delaying a scheduled pickup time to a different time or date must be in writing or in email to Easybee Products. If the schedule date change is not acceptable to Easybees Products the bees must be picked up at the agreed time or the order will be cancelled without refund.
Payment is taken in good faith and allows for restitution for loss of other potential sales, should the purchaser not follow through on the purchase and / or pickup.
Hive and bee performance
We have great empathy for our customers and their bees. However, please note queens, packages and / or hive performance and survival are not guaranteed. Easybee Products has no way to ensure proper care of the bees, or their environment once they are in your possession and management. It is easy for a new beekeeper or nature to kill a queen or a hive.
There are occasions when packages or hives may decide to supersede or reject the queen that so much effort went in to make. Sometimes a queen in a queen-cage will be rejected. Candy is often used to allow the workers to release the queen from the queen cage without beekeeper intervention. Sometimes the workers will eat through the candy faster than the worker population will accept her, in this case they would kill her.
There are no guarantees in life, there are none in beekeeping. If such a situation does not work for your way of life, beekeeping may not be the hobby for you. If a person is to be successful in any hobby: education, practice and perseverance are critical.
If our policy does not work for you, we wish you the best of luck with other suppliers.
Limited Queen Replacement Policy
To qualify for a free replacement queen you must meet the all conditions:
•You must notify us within 24 hrs of your intended pickup date.
•Your queen dies inside the queen cage having never left return the dead queen to us in the cage for a live one within 48 hrs.
•This policy does not apply to any package of bees purchased after 3 days of purchase. Packages of bees purchased after this date are sold AS-Seen and once they leave our possession, the bees and queen carry no refund or replacement. It is suggested the person picking up the packages/ nucleus/ working hive/ queen check to make sure it is to their satisfaction, before leaving the pickup site. It is possible to check the queen without opening the package. A simple tap knocks the workers to the bottom of the package and you can see the queen through the screen.
If you buy a queen, there is no free replacement.
If you pickup a nuc:
•You MUST notify us within 2 days of pickup
•You return the dead queen to us within 2 days.
•The queen has not been crushed
•The nuc must be inspected at the time of pickup. Any person picking up a nuc and chooses to skip the inspection accepts the nuc AS-SEEN and will not get a free queen or replacement.
All free replacement queens come in a queen cage and must go through the acceptance process. You are responsible for picking up the replacement, or the shipping cost. You are also responsible for the return of the nucleus hive package and dead bees. They need to be returned in the equipment they were provided in.
Limited to one replacement provided free per person per year. Queen replacement does not apply for shipped bees or queen orders.
Losses for shipped bees are only covered if the post office insurance covers the incident. It is recommended that you take out your own insurance on any shipment of bees.
Queen replacement is subject to availability and is not guaranteed. We do not always have one to give out. This policy is done as a courtesy; there is no entitlement to a replacement.
Should you lose your queen within 1/2 days of your pickup, but do not qualify for a free replacement, please contact us. We would like the opportunity to resolve the situation. Sometimes we are able to offer a replacement at a reduced price.
Please do your best to not lose your queen.